Service RequestInstallations carried out by Oakland Windows & Conservatories are protected by guarantee, we encourage any customers who experience problems to report them to our Service Department.

The simplest way to report a claim is to complete the following form, however alternative methods are described below.

  • Name
  • Address
  • Contact Number
  • Order Number (shown on Guarantee)
  • Date of installation
  • Summary of Problem
Service Request

Include country and area codes. Use only numbers and +.

Leave blank if you do not have an email address.

Your order number will appear on your Oakland guarantee, or confirmation of your order.

This can be an approximate date of commencement or completion.

Problem Details

Let us know what Oakland product your are experiencing problems with.

* Mandatory fields.

All information is stored in the strictest of confidence.

Other ways to claim under your guarantee

All claims must be reported in writing with as much information as possible, including name, address, contact details and your Oakland order number. You can report your claim using any of the following methods:


Fax: 0161 339 7552

Post: Service Department, Oakland Windows & Conservatories Ltd., 259 Stockport Road, Ashton-under-Lyne OL7 0NT.

As soon as we receive this information it will be logged on your file and passed to our service engineer who will then be in contact within 48 hours.

Our sister company, Truly Conservatory Repairs provide specialist conservatory repair and conservatory cleaning services. We recommend that non-customers of Oakland contact Truly to discuss any conservatory maintenance issues.